DOMESTIC Shipping

All quilts, quilt coats, pillows, and wall quilts are made to order and have the following production times:

• Quilts: 4 - 6 weeks

• Quilt coats: 4 - 6 weeks

• Pillows: 2 - 3 weeks

• Wall quilts: 2 - 3 weeks

Ready to ship and one-of-a-kind pieces, books, tote bags, and fabric samples will ship within 3 - 5 business days.

Shipping costs are calculated based on your mailing address and orders within the U.S. are shipped via USPS Priority. Tote bags, fabric samples, and books are shipped via USPS First Class Mail. Once your order has shipped, you’ll receive an email with tracking and your order should arrive within 2 - 5 business days.

If you have any special shipping requirements or requests, please send an email to hello@vacilandostudios.com.

INTERNATIONAL SHIPPING

We ship internationally via USPS Priority International, which takes 6 - 10 business days. Longer shipping times can be possible due to customs issues or shipping delays.

Please note that international customers are responsible for duties and taxes in the destination country. Vacilando cannot estimate or cover duties or customs on international shipping.

Lost, Stolen and Returned Packages

Vacilando Studios is not responsible for lost or stolen packages. Please submit a safe shipping address, watch the package tracking, and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers. We recommend contacting and filing a claim with the carrier to resolve any lost or stolen package issues.

If a package is returned to us via return-to-sender and you would like it to be reshipped to you, we require a reshipping fee.

Returns

We accept returns of eligible items in their original, unused condition for a refund, exchange, or store credit. To begin a return, please email hello@vacilandostudios.com within 7 days of receiving your order. Once your return is approved, the item must be shipped back within 7 days.

For exchanges within the US, we’ll provide a complimentary return shipping label. Once we receive and inspect the returned item, your replacement order will be added to our production queue. Our standard production timeline for that item will apply.

For refunds or store credit, we’ll provide the address where your return should be sent. Customers are responsible for return shipping and must provide a tracking number. Once the item has been received and inspected, we’ll issue your refund to the original payment method or send your store credit. Original shipping charges are nonrefundable.

Custom, personalized, and final-sale items cannot be returned or exchanged.

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with photos of the item and packaging so we can make it right.